Apology Letter to a Customer, Free Sorry Letter Templates and Examples

Apology for a Customer
  [Your Company Name]
  [Date]

  Dear Valued Customer,

  RE: Apology for Recent Service Experience

I am writing to express our sincerest apologies for the less than satisfactory experience you encountered during your recent interaction with our services. Your satisfaction is of utmost importance to us, and we deeply regret any inconvenience we may have caused. We understand that your expectations were not met, and for that, we take full responsibility. Please know that we are committed to addressing the issues you raised and taking steps to ensure such situations do not recur in the future.Your feedback is invaluable to us, and we are actively working to rectify the situation. We want to regain your trust and demonstrate the high-quality service that you deserve.
  
If you have any further concerns or would like to provide additional feedback, please feel free to reach out to our customer support team at [customer support email/phone number].
  
Once again, please accept our heartfelt apologies for any frustration this may have caused. We appreciate your continued patronage and the opportunity to make things right.
  
Thank you for your understanding.
  
  Sincerely,
  
  [Your Name]
  [Your Title]
  [Your Contact Information]